f.a.q.

What payment methods do you accept?

» We currently accept only Western Union money transfers, Moneygram and e-gold payments.

What currency do you accept?

» We accept payments in US dollars and EU euros. For other currencies please check the conversion rates to US dollars or Euro at www.xe.net

Where do I send my payment?

» All necessary payment details will be send to your email as soon as your order is submitted. Once you receive the payment details follow the payment instructions carefully and that way you will avoid unnecessary delays.

How long takes you to receive my payment thru western union transfer?

» Payments made by Western Union money transfer are normally processed and cleared within 1 business day. Once payment is received we ship your order in no longer than 1-2 business days.

How much the shipping cost?

» Shipping cost is a flat fee of $20.00 for all orders up to $480.00 no matter your location. All orders over $500.00, no matter how big and how many small packages are required, receive free shipping. Please select the corresponding option when you place your order.

How long take to receive my order?

» Shipping time depend on various factors (postal service efficiency, customs clearance, international transit aso), that's why we can only give you an approximation based on our statistics and former experience. We estimate: 7 to 12 days to Europe, 12 to 21 to USA, Canada and rest of the world. Please note that we use different shipping locations in order to avoid customs flags. We mostly ship from Europe and Thailand.

How my products are packed and shipped ?

» We wrap the amps or the vials in highly absorbant paper towels: that protect the ampoules from shocks. If the vials broke then the towels will absorb the liquid and the package will not leak. Usually we put those paper towels inside a bubble-wrapped pouche. After that we put the content in plain brown boxes looking that the weight to be no more that 4 pounds. If the weight is more than that we will split the order in several boxes with no additional costs (afterall that means a larger order...). We also accept custom packaging requests (whatever you consider useful in order to ensure your package arrival).

What shipping method do you use?

» We ship only by regular mail because it is the safest and assure both of us of the highest rate of successful delivery since: no prescription is needed, is not traceable, does not require a signature upon delivery, can be shipped to PO-Boxes and PMB's and offer maximum discretion.

There is a signature required when my package is delivered?

» Our shipments (regular mail) are not treated as recorded/registered shipments and therefore they dont require any signature upon delivery.

Where do you ship from? How about returns?

» Please note that we use different shipping locations in order to avoid customs flags. We mostly ship from Europe and Thailand. We post several different return addresses (mostly middle or large PO-Boxes - *a must in order to receive the possible returned packages).

What about delays?

» There are few occasions when delivery is delayed due to Postal Services procedures. However in those occasions delivery might take a little longer, up to about a month.

Do you ship internationally?

» We ship worldwide.

Do you ship to PO-Boxes?

» Yes. We ship to no only to PO-Boxes but also to PMB (private mail boxes) or any remote address you choose. Just make sure that your PO-Box or PMB can accept envelopes or flatten package up to (LxHxD) 10x8x5 inches.

Do you have a minimum or a maximum amount for ordering?

» Minimum amount for first order is USD$150.00 (or Euros €125.00) including shipping cost. There is no maximum.

Do I need a prescription to order?

» No, you don't. We can (for an additional fee) offer you a licensed pharmacist prescription but that it will be not valid for you due to different locations and jurisdictions of issuing.

What are your success delivery rate?

» We have 99% success delivery rate to USA and Canada, and 100% success to any EU country. Problems with custom are only in New Zealand and Australia (success rate of only 80%).

What happens if my package get sized?

» If your package(s) get seized (shit happens sometimes... fortunately only 1-2% of orders get sized) we will cover your losses and we will resend the order to another address of your choice (free of charge) or we will refund you (except the money transfer fee) only if you can show us a valid customs seizing letter as proof. Unfortunately we had experienced few scam attempts so please read carefully: we require a .jpg scan copy or your seizing letter with high quality settings (72dpi or more). No more fax quality scans!

When (and if) your package(s) is seized you will receive a letter from customs describing what they have seized and they will give you a deadline to respond and attempt to claim your seized property or they will destroy it. I assume that is no need to remind you to let them destroy it. Do not, under no circumstances, respond to them and don't worry you are not in trouble. Every day they seize thousands of packages and that's all. Just scan the letter and send it to us so we can cover the losses.

Please note that if you fail to send us a copy of that seizure letter, there will be no reshipment and/or no refund! If your order does not arrive in 30 days most probably it means that is seized by customs and you should expect a seizure note (that can take from few days to 1 month due to their system bureaucracy).

How can I contact you?

» Use our online contact form or write us to infos@steroidsplanet.com